Frequently Asked Questions
Everything you need to know about your Skindepth AU journey, from shipping to skincare efficacy.
What is the standard shipping time for Australian orders?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days, while Express shipping arrives within 1-2 business days across most Australian metropolitan areas.
Are Skindepth AU products suitable for sensitive skin?
Yes, our range is formulated with dermatological integrity. However, we recommend checking the full ingredient list on each product page and performing a patch test before full application.
What is your return policy for opened skincare products?
Due to hygiene and safety standards, we cannot accept returns on opened or used products. If you receive a damaged or incorrect item, please contact our support team within 7 days for a replacement.
Do you offer international shipping outside of Australia?
Currently, Skindepth AU ships exclusively within Australia and New Zealand. We are working on expanding our global reach soon.
Are your products cruelty-free and vegan?
We are committed to ethical beauty. All Skindepth AU products are 100% cruelty-free, and the majority of our range is vegan-friendly, as indicated on the specific product labels.
How can I track the status of my delivery?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's portal to monitor your package in real-time.