Returns & Exchanges
At Skindepth AU, your skin's health is our priority, and we want you to be completely satisfied with your purchase. If a product isn't the right fit for your routine, we offer a 30-day return policy for unopened items and support for adverse skin reactions.
Initiate Your Request
Contact our glow support team via email with your order number and the specific reason for your return or exchange.
Review and Approval
Our clinical team will review your request within 48 hours to ensure it meets our hygiene and safety standards.
Pack and Post
Securely package your items in their original condition and use the provided prepaid shipping label to send them back to our warehouse.
Receive Your Refund
Once received and inspected, we will process your refund or store credit to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing